Refund policy

1. Service Cancellations

• 24 Hours Notice: You can cancel or reschedule your cleaning appointment free of charge up to 24 hours before the scheduled service time.

• Late Cancellation: Cancellations made less than 24 hours before the appointment may be subject to a 50% cancellation fee.

2. Refunds and Service Satisfaction

• 100% Satisfaction Guarantee: If you are not satisfied with the quality of our service, please contact us within 24 hours of completion with photos or details of the issue. We will arrange a re-cleaning of the affected areas free of charge.

• Monetary Refunds: Direct monetary refunds are issued only if:

  • We fail to arrive for a scheduled appointment without prior notice.

  • We are unable to provide a re-cleaning service to resolve a valid issue.

• Once approved, refunds will be processed to your original payment method (Stripe/PayPal/Bank Account) within 5–7 business days.